Shipping and Return Policy

Quality Guarantee

We're committed to your satisfaction. If you receive a product that doesn't meet your quality standards, please contact us within 15 days of delivery. We'll investigate the issue and provide a replacement if necessary.

 

Lost Orders

If your order is lost in transit, please contact us within 15 days of the estimated delivery date. We'll initiate a replacement order.

To expedite the process, please ensure the following:

Verify the shipping address

Contact your local post office or carrier

Confirm the order hasn't been delivered

Allow sufficient time for delivery (15-day window)

Check the tracking link for updates

 

Returned Orders

Orders may be returned to the sender due to:

Incorrect or incomplete address

Recipient rejection

Unclaimed packages

If your order is returned, you can place a new order within 15 days of the estimated delivery date. You'll only be responsible for the new shipping cost.

 

Shipping

We partner with Gelato's global network to fulfill orders efficiently. Delivery times vary based on product type, location, and other factors. Please note that estimated delivery dates are subject to change.